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Support

Covid-19 & Shipping Delays

Everyday is Free Shipping Day @ Echogear, but we’re currently experiencing longer shipping lead times due to the impact of COVID-19. We’re doing our best to get your gear out the door as quickly as we can!

It’s 5 o’clock somewhere… but we’re probably still here.

The ECHOGEAR team is here to take calls Monday – Friday, 8am – 7pm CST and Saturday and Sunday 10:30 – 7pm CST. You heard that right; we’re here to provide installation and technical support seven days a week.

Call now:  1-855-428-2490

Or shoot us an email at  helpmehelpyou@ECHOGEAR.com  and one of our ECHOGEAR pros will be in touch within 24 hours.

ECHOGEAR Limited Warranty

ECHOGEAR warrants its products to be free of defects in material and workmanship for the product's Warranty Period. The Warranty Period commences on the original purchase date of the product.

All ECHOGEAR products are covered by a limited product warranty of five (5) years.

For warranty claims made during the Warranty Period, ECHOGEAR will replace any defective product part free of charge. Should a part on your ECHOGEAR product fail, call ECHOGEAR at 1-855-428-2490 to make a warranty claim. We will discuss the problem with you and once we confirm the product is under warranty, we will ship replacement parts to you within 72 hours. This Limited Warranty does not cover the costs of removing and replacing defective parts from your ECHOGEAR product. So, if your problem requires a repair technician, you must pay any labor charges.

This Limited Warranty extends only to the original purchaser of the product and is automatically void if your ECHOGEAR product is modified in any way, improperly installed, taxed beyond its stated weight capacity or otherwise misused or abused. All ECHOGEAR products are intended for indoor use only and any outdoor use voids this Limited Warranty. The Limited Warranty for wall and ceiling mounts is void if the mount is moved from its initial installation. To the maximum extent permitted by applicable law, ECHOGEAR disclaims any other warranties, express or implied, including warranties of fitness for a particular purpose and warranties of merchantability. ECHOGEAR will not be liable for any damages whatsoever arising out of the use or inability to use its products, even if ECHOGEAR has been advised of the possibility of such damages. To the maximum extent permitted by applicable law, ECHOGEAR disclaims any responsibility for incidental or consequential damages.

CONTACT US: 7 DAYS A WEEK

WE LIKE TO TALK, A LOT

855-428-2490 LET'S CHAT EMAIL

MON-FRI
8am – 7pm CDT
SAT-SUN
10:30am – 7pm CDT

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